Created: 21.09.26

Last updated: 21.09.26

At Lydia’s Leads, I understand that plans can sometimes change. To ensure I can manage my schedule fairly and provide the best service to all clients, the following cancellation policy applies.

Owner Cancellations

• Cancellations made with more than 24 hours’ notice will not be charged.
• Cancellations made with less than 24 hours’ notice will be charged at 50% of the scheduled service fee.
• Same-day cancellations, or situations where I arrive for a scheduled walk and am unable to gain access to your dog, will be charged at 100% of the service fee.

Changes to Bookings

Where possible, I will do my best to accommodate requests to change walking days, times or services. However, all changes are subject to availability and cannot be guaranteed.

Cancellation by Lydia’s Leads

In the unlikely event that I need to cancel a scheduled service due to illness, vehicle breakdown, severe weather conditions or other unforeseen circumstances, I will provide as much notice as possible.

Any service cancelled by Lydia’s Leads will not be charged, and where possible, an alternative arrangement may be offered.

Severe Weather & Welfare Considerations

Your dog’s safety and welfare are my highest priorities. Walks may be shortened, rearranged or cancelled in cases of:

• Extreme heat
• Snow or ice
• Storms or severe weather warnings
• Veterinary advice
• Welfare concerns relating to your dog’s age, health or condition

If Lydia’s Leads cancels a walk for safety or welfare reasons, no charge will apply.

Ongoing Bookings

For clients with regular recurring bookings, I kindly ask that any known holidays or extended absences are communicated as early as possible to help with planning and availability for other clients.