Who I am

Lydia (Lydia’s Leads) is committed to protecting and handling your personal information responsibly.

If you have any questions regarding the Privacy Policy or how your information is handled, please contact: Lydia’s Leads at dogwalks@lydiarodgers.co.uk 

Information I collect 

Lydia’s Leads collects the following information from you: 

• Your name 
• Address
• Email address
• Telephone number 
• Emergency contact details 
• Veterinary contact details 
• Pet information, including medical conditions, behavioural needs, dietary requirements and exercise requirements
• Photographs of your pets (with your consent)

How I use your information

I will only ever use your information to be able to carry out dog walking and drop in services. In line with UK GDPR legislation, I process your information to provide the services you have requested, meet contractual obligations, and comply with legal and insurance requirements.

I use your information to:

• Arrange bookings 
• Contact you regarding your pet 
• Respond to emergencies involving your pet 
• Process payments and maintain records 
• Comply with legal and insurance requirements 

How I store your information

Information may be stored:

• Electronically on password-protected devices
• In secure online systems used for booking and administration
• In paper records kept securely

I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. I also only retain information for as long as required for business, insurance and legal purposes.

Sharing your information 

I am committed to protecting your privacy. Your information will never be sold to third parties and will always be kept confidential.

Personal information will only be shared where necessary and in the following circumstances:

• In the event of an emergency, where your pet’s veterinary practice requires information to ensure your pet receives appropriate care 
• Where information is required by insurance providers in connection with a claim or policy requirement
• Where I am legally obliged to disclose information to regulatory bodies, law enforcement agencies, or other authorised legal authorities

Pet photographs 

I may take photographs of pets during walks or visits. 

Photographs will only be used on social media, advertising, or promotional materials with the owner’s explicit consent. You may withdraw your consent at any time.

Customer rights

• Request access to your information 
• Request correction of inaccurate or incomplete information 
• Request deletion where appropriate 
• Withdraw consent for the use of photographs of your pet for social media, advertising, or promotional purposes at any time 
• Make a complaint to the Information Commissioner’s Office (ICO)

Website use and cookies

Cookies may be used to improve website functionality, monitor website performance, and enhance user experience. Any cookies used will be managed in accordance with applicable data protection laws. 

Changes to this Privacy Policy 

I (Lydia’s Leads) may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on my website.